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Label Printing Issues

The PDF doesn't download

Your browser may be blocking the popup. Check for a blocked popup notification in the address bar and allow it. Alternatively, right-click the download link and choose Save As.

Labels print too small or too large

Set your print scale to exactly 100%. In your browser's print dialog, look for a "Scale" or "Page Scaling" setting and set it to 100%. Do not use "Fit to Page", "Shrink to Printable Area", or any other scaling option.

Text is cut off at the edge

Try the next larger label size (e.g. 2×1 → 3×2, or 3×2 → 4×2). If you're using the right size, double-check that print scaling is at 100% and not "fit to page".

The barcode doesn't scan

Two common causes:

  1. Scaling — printing at anything other than 100% distorts the barcode. Set print scale to 100%.
  2. Print quality — low DPI print settings can cause barcodes to be unreadable. Set your printer to the highest quality setting for labels.

PDF generation takes too long (more than 30 seconds)

  • Check your internet connection
  • Try a smaller label quantity
  • Retry once — transient errors are usually resolved on the second attempt

If the problem persists, contact support at hello@runmark.app.

Label record shows but there's no PDF to download

Generation likely failed silently. Go to Labels → Generate Labels, select the same block, and generate again. The new PDF will appear in the label records list.